Frequently Asked Questions
How can I contact customer support?
You can reach our customer support team by email at admin@logifirst.com or by phone at (+971) 504 769 030 Our team is available Monday to Friday from 9 AM to 6 PM (local time) to assist you with any questions or issues.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team immediately. Provide your order number and any relevant photos of the damage or incorrect item, and we will assist you with a return, exchange, or refund.
Do you offer 24/7 customer support?
While our customer support team is available Monday through Friday, we do provide 24/7 support via our website’s help center. You can find articles, tracking information, and other resources to help answer common questions.
Do you offer international shipping?
Yes, LogiFirst offers both domestic and international shipping services. We work with trusted carriers to provide reliable international shipping, ensuring that your goods reach their destinations on time.
Are there any hidden fees?
At LogiFirst, we believe in transparent pricing. All fees associated with your shipment are clearly outlined before you proceed with your order. If there are additional charges, such as for expedited shipping or extra handling, we will inform you beforehand.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, bank transfers, and electronic payment platforms. You can choose the most convenient option when finalizing your order.
How do you calculate shipping costs?
Shipping costs are based on factors such as the weight, dimensions, and destination of your shipment. We also consider the speed of delivery and any additional services required. You can get a personalized quote by entering your shipment details on our website or contacting our customer support team.
Are there any hidden fees?
At LogiFirst, we believe in transparent pricing. All fees associated with your shipment are clearly outlined before you proceed with your order. If there are additional charges, such as for expedited shipping or extra handling, we will inform you beforehand.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, bank transfers, and electronic payment platforms. You can choose the most convenient option when finalizing your order.
Can I pay for my shipment upon delivery?
Depending on your location and service agreement, we may offer cash-on-delivery (COD) options. Contact our support team to inquire about available COD services in your area.
Do you offer flexible payment terms for regular customers?
Yes, for businesses that frequently ship with LogiFirst, we offer flexible payment terms. This may include invoicing on a monthly or weekly basis, depending on the volume of your shipments. Contact us to discuss customized payment options.
How long will it take to receive my order?
Delivery times vary depending on your location, shipping method, and the destination. Standard domestic delivery typically takes 3-5 business days, while international orders may take 7-10 business days or more, depending on customs processing.
Can I track my shipment?
Yes, every shipment we handle comes with a unique tracking number. You can track your shipment online through our website or via our customer support team for real-time updates on its status.
What happens if my package is delayed?
If your package is delayed, we will notify you as soon as we are aware of the issue. We strive to minimize disruptions and will work to resolve any delays promptly. We also provide updated estimated delivery times.
Do you ship to P.O. boxes?
We can ship to P.O. boxes for domestic orders, though there may be restrictions depending on the size of the package and the delivery method. Please ensure you enter the correct address when placing an order.
Can I request specific delivery windows?
Yes, we offer scheduled delivery windows for some shipments, allowing you to choose a more convenient time for delivery. Speak to our customer service team to arrange this service if available for your area.
What should I do if I miss the delivery?
If you miss the delivery, the carrier will typically leave a notice with instructions on how to reschedule or pick up your package. You can contact our customer support team if you need further assistance or want to arrange a new delivery.
Do I need an account to place an order?
You can place an order without an account, but we recommend creating one for faster checkout, easier order tracking, and personalized services. Creating an account is free and quick.
How can I update my account information?
You can easily update your account information by logging into your account on our website. From there, you can change your email address, shipping addresses, payment methods, and other details.
How do I reset my password?
If you’ve forgotten your password, simply click on the “Forgot Password” link on the login page. You’ll receive an email with a link to reset your password and regain access to your account.
How can I view my past orders?
You can view your order history by logging into your account and navigating to the “Order History” section. Here, you’ll find details of all your previous orders, including shipment tracking information.
Can I have multiple users on one account?
Yes, if you have a business account, you can grant access to multiple users. This allows your team members to manage orders and track shipments under one account. Contact customer service to set this up.
How do I delete my account?
If you wish to delete your account, please contact our customer support team. We will assist you in closing your account and ensuring that all personal data is removed as per our privacy policy.
What services does LogiFirst offer?
LogiFirst offers a wide range of logistics solutions, including transportation management, freight forwarding, warehousing, inventory management, order fulfillment, and last-mile delivery services. We cater to businesses of all sizes, helping optimize supply chain operations.
Can I customize my logistics solution?
Yes, we offer flexible and customizable logistics solutions tailored to your business needs. Whether it’s specific delivery timeframes, packaging requirements, or unique handling instructions, we work with you to create a solution that fits your requirements.
Do you provide international shipping?
Yes, we provide both domestic and international shipping options. Our global shipping network ensures that your products reach customers around the world, with reliable tracking and customs handling included.
Do you offer express or same-day delivery?
Yes, we offer express and same-day delivery services in select locations. If you need a faster turnaround, we can arrange expedited shipping to ensure your goods arrive quickly and safely.
What type of businesses can benefit from your services?
We serve a variety of industries, including e-commerce, retail, manufacturing, and healthcare. Whether you’re a small business or a large enterprise, our logistics services are designed to meet your operational needs and scale as your business grows.
Can you handle special freight, such as fragile or perishable goods?
Absolutely. LogiFirst can handle specialized shipments, including fragile, temperature-sensitive, and perishable goods. We offer customized packaging and ensure your products are shipped under the right conditions to maintain their quality.
How can I contact customer support?
You can reach our customer support team by email at admin@logifirst.com or call us at (+971) 504 769 030 We’re available Monday through Friday, from 9 AM to 6 PM (local time).
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately. We’ll guide you through the process for returns, exchanges, or refunds, and ensure the issue is resolved quickly.
Do you offer 24/7 customer support?
While our phone support is available Monday through Friday, we offer 24/7 assistance through our website’s help center. Here, you can find self-service options and answers to frequently asked questions.
How do I make a complaint about a service?
If you have a complaint or issue, please contact us directly through email or phone. We take all feedback seriously and aim to resolve complaints as efficiently as possible.
How can I provide feedback on your services?
We welcome feedback from our customers! You can leave feedback via email, through our website’s contact form, or by filling out a customer satisfaction survey sent to you after delivery.
Can I speak with a customer service representative directly?
Yes, you can speak with a customer service representative by calling our support hotline during business hours. Alternatively, you can request a callback or schedule a specific time to discuss your issue.